Celio Corporation Return Policies

If the product you purchased directly from the Celio Corp website or Amazon.com does not meet your expectations, you may return it for any reason within 21 days from the date it was purchased. Please note that products purchased from other retailers must be returned to them and are governed by their return policies. Returns must be in good condition with no visible damage and shipped in the original packaging with all accessories and manuals. Please include proof of purchase and contact information (a copy of your email receipt is ideal) with the original order date and purchase number in the return package. We do appreciate any information you would care to include as to the reason for your return as we would like to understand how we might better meet your needs in the future. Upon receipt of product that meets the return criteria, Celio Corp will refund the amount paid for the device minus a $15 restocking fee. The purchase refund does not include the original cost of shipping, nor the cost of the return shipping, which is the responsibility of the customer. Please allow up to 3 weeks for refund to be applied to your account. Please ship the product and proof of purchase to:

	ATTN: 21DAY RETURN
	Celio Corp
	265 E 100 S #280
	Salt Lake City, UT 84111

Third-party software products purchased directly from the Celio Corp website (i.e. Westtek's JETCET printing software or any other non-Celio Corp software) are not refundable. It is not possible to track the installation, un-installation, removing, or deletion of downloadable software nor applicable software license codes therefore it is not possible to issue refunds on third-party software products.

Celio Corp warrants your REDFLY for a period of one (1) year from purchase against defects in materials and workmanship under normal use by the original purchaser. If a hardware defect occurs and Celio Corp. receives a valid claim within the 1-year period, at its option and to the extent allowed by law, Celio Corp. will either:

1. repair the hardware defect at no charge, using new or refurbished parts, or
2. exchange the REDFLY with a new unit or one which has been manufactured from new and/or serviceable used parts and which is at least functionally equivalent to the original product.

There are no user serviceable parts in the REDFLY. Removing the cover from the REDFLY will void the warranty.

What is not covered by the Celio warranty?

• Damage from external causes such as abuse, misuse, water damage, accidents, loss or problems with electrical power such as a power surge.
• Damage from usage that is not in accordance with product instructions or that occurs outside of the product's physical specifications such as temperature or humidity.
• Internal Lithium Polymer battery.
• Failure to follow the product instructions or failure to perform preventive maintenance.

To make a warranty claim, please fill out a Support Request Form, which requires your original purchase information. Our support personnel will contact you to investigate the problem. If there is an issue with the hardware you purchased directly from Celio or Amazon.com, we will provide you with an RMA number and a pre-paid return shipping label.

Returns must be in good condition with no visible damage; shipped in original packaging, with all accessories and manuals. Upon receipt of equipment that meets the return criteria, Celio will ship a replacement device of equal value at our expense. Please allow up to 7 days for replacement product to be shipped. Celio will not accept Warranty Exchanges without the appropriate RMA number referenced on the shipping label.